With all the features you’d expect including 24/7 access to highly trained Australian call centre operators, Grapevine helps shines a light on every corner of your organisation, giving your staff and customers confidence that their complaints are receiving the full attention they deserve.
Grapevine provides expert triage on all complaints, 48 hour response time to reporters, monthly reporting to your team and hot spot identification.
24/7 access to call centre, 365 days a year
Fully trained call centre operators based in Australia
Customised web portal
Mobile-compatible online reporting
24 hour reports to your organisation direct from call centre
24/7 access for reporters and businesses to reports and actions
Annual fixed pricing based on scale of your organisation
Enquire NowAll the features of Grapevine
PLUS:
All reports triaged within 48 hours
48 hour call-back service for reporters
Expert advice offered in line with your company policy
48 hour notification to businesses on all reports
Instant notification to businesses on urgent matters
Quarterly reporting with hot-spot identification
Tailored pricing
Enquire NowAccess 24/7 by phone or online, 365 days a year
2 levels of service delivery: Grapevine or Grapevine+
Trustworthy call centre operators with 26 years of experience
Expert triage of all complaints within 48 hours
Australian-based call centre receiving over 100 calls per week
Security of your information is our priority
67%
of people experiencing
bullying or harassment
do not report it
42%
do not report for
fear of negative
consequences
69%
of fraud is
committed by
employees
1/3
of businesses will
experience economic crime
in next 12 months